Frequently Asked Questions

Everything you need to know about our premium selection and service.

How do you ensure the safety of guitars during shipping?

Every instrument is professionally packed using heavy-duty, double-walled boxes and high-grade cushioning materials. We loosen the string tension and secure the neck to prevent any movement during transit.

Are your vintage guitars inspected for authenticity?

Yes, every vintage instrument undergoes a rigorous multi-point inspection by our expert luthiers to verify the hardware, electronics, and finish authenticity before being listed.

What is your return policy for electronics and pedals?

We offer a 14-day return window for most electronics. Items must be returned in their original packaging and in the exact condition they were received to be eligible for a full refund.

Do you offer international shipping?

We ship worldwide via fully insured carriers. Please note that international buyers are responsible for all import duties, taxes, and CITES documentation fees where applicable.

Can I request a specific setup for my guitar purchase?

Absolutely. Before shipping, our shop can adjust the action, intonation, and string gauge to your personal preference. Simply leave a note at checkout or contact us immediately after ordering.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm and Klarna for qualifying purchases.